Are you a Client or Customer?

When dealing with a REALTOR® in a real estate transaction, you are usually either a client or a customer of that REALTOR®.

Client: A person who has formed a brokerage relationship with a REALTOR® and the REALTOR® is this person’s agent.

Customer: A person who has not entered into a brokerage relationship with a REALTOR®.

When acting as a standard agent, a REALTOR® has certain duties and obligations. The basic duties in Virginia Law (Section 54.1, Chapter 21, Article 3) and additional duties can be created by a brokerage agreement with a client, typically in writing. REALTORs® are also governed by a strict code of ethics. A REALTOR® you choose as your agent will fully represent your best interests.